I give this Stinker station a 5/5, which is not something I do... Ever. I was greeted as soon as I walked through the door. I brought a cup that I had purchased earlier that day at a different location, and I asked about the water, as there was not a button for water on the soda fountain. The clerk told me that I'd have to use the sink, but that it's filtered. I got some water and then made a F'real milkshake and he rung me up. He notified me of some contest/raffle during the transaction, which I decided to enter. My total came to $5.17, I paid and left, in a good mood. Later I was thinking about how much I paid for a milkshake and I realized I was over-charged... Milkshakes are $3 tops plus tax (varies by location.) I usually wouldn't call to complain, but I was just curious to know what had happened... The clerk, I believe his name is Steve or Steven, answered the phone and I told explained my issue. He was so courteous and willing to make it right! He apologized for his mistake, accidentally charging me for a refill instead of free water. I apologized, feeling stupid for following up on something that had little monetary value... But he reassured me that it was my right to do so, that money is money and he would rather have me call and let him correct the mistake, than to lose my business. Thank you Steve! You are a stand up dude. I will without a doubt be returning to this location whenever I'm in the area. I highly recommend this convenience store to anyone! One of the best customer service experiences I've had, ever. Go see them! This Friday they're having a deal on F'real milkshakes!
Kate W. on Jun 23, 2016